Yes, Luxedo is designed to be user-friendly for individuals of all technical backgrounds.
General Information
I’m new to this. Will I still be able to understand the Luxedo software?
Is Luxedo available for Windows and Mac?
Yes, Luxedo is available for both Windows and Mac. For the best experience, we recommend using Google Chrome.
Warranty and Returns
What is the Luxedo warranty?
Luxedo offers a 1-year warranty covering all electronics of our manufactured products. For products with third-party projectors, refer to the original manufacturer's warranty. If repair or replacement is needed, our support team will guide you through the RMA process.
Can I return my Luxedo projector?
Yes, you can view our return policy here.
Why is there a fee to return my Luxedo?
The return fee covers the costs associated with returns, including shipping, refurbishing, and testing. It also encourages thorough research before purchase and prevents misuse of the return policy.
Software and Compatibility
I already have a Luxedo projector. Can I download the Luxedo software without purchasing a new projector?
Yes, you can download the software by logging into the Luxedo design portal with your username and password.
Can I link multiple projectors to my Luxedo portal?
Yes, our software supports blending multiple projectors to create a single large image.
How do I download Luxedo software on a different computer?
Simply visit www.myluxedo.com from any internet-connected computer to access the software.
Technical and Usage
How weather-resistant is my Luxedo projector?
The projector is weather-resistant to rain, snow and sand. Don’t put it underwater!
Where is the power button?
There is no physical power button – the projector turns on automatically when plugged in. You can manage power settings through the Luxedo design portal.
What kind of power cord do I need?
A standard 3-prong, 120V power cord is required. Most consumer extension cords will work!
How do I protect my Luxedo projector against theft?
Refer to our guide on securing your projector for detailed instructions.
LuxLink Software and Media
Does your software include AtmosFX© videos or other media shown in your promotional material?
For legal reasons, our software does not include bundled media.
Can you download your Luxedo scene videos?
Yes, Luxedo scene videos can be downloaded directly as MP4 video files.
Can I use Luxedo offline?
Yes, after the initial setup, feel free to disconnect from the internet. The device will continue to play scheduled shows.
We’re here to help
Still have questions? We would love to discuss how Luxedo can work for you.